FAQs

Have questions about our awesome wellness products, shipping times, or anything else? We get it, choosing a trusted supplier can be tough! That's why we're all about honesty and transparency.

This FAQ should answer most things, but if you can't find what you're looking for, just send us a message on Live Chat or email us! We'll get back to you soon.

I. About Us

• “How long has your company been around?”
  Our family is in this business because we saw that there was a huge need for transparency as well as affordable products. WellBefore (formerly HonestPPE Supply) was a concept tested "offline" in February of 2020 with B2B customers and became an e-commerce portal for everyday customers shortly after. We have sold and shipped hundreds of thousands of products as of May 2020, especially to first responders, non-profits, police forces, essential workers, dentists, and more. We are honest and transparent, ask us anything.

II. Discounts

• “Do you offer discounts to first responders, schools, front-line workers and non-profits?”
  Yes, absolutely! We're a family-owned business, and one of our core values is providing excellent service to our customers. That's why upon entering our website you will be offered a 5% discount! If you run into any trouble, please don't hesitate to reach out to our support team for assistance.

III. Manufacturers

• “Who are your manufacturers and where are they based?”
  We work with different local and international suppliers! Please reach out to support for specific products.

IV. MOQ (Minimum Order Quantity)

• Each product has a different MOQ which can be seen on the product page itself.
  
  To change the quantity of your order before proceeding to check-out, just click on the drop-down box and you'll see our available set quantities there.

V. KN95 Product Details and Information

• “What's the difference between N95 and KN95?”
  In short, N95 masks are the US standards for respirator masks; KN95 masks are the Chinese standards for masks. Both consist typically of several layers of a polypropylene plastic polymer, a synthetic material, and they are designed to be worn over the mouth and nose secured by straps.
  
  Both N95 and KN95 masks are respirator masks designed to filter out at least 95% of tiny 0.3-micron airborne particles. This makes them effective for germ protection, according to health officials.
  
  You can also check this comparison sheet from 3M to know the exact differences between both models and similar equivalences.
  
  Despite the long list of differences, the two masks are equivalent or nearly equivalent to the features that most people care about. You can even test ours with the water test by pouring water in; it shouldn't seep through!
  
  Below are each country's code for standard masks:
  
  
  • The N95 is the USA Code.
  • The KN95 is the Chinese code.
  • The DS is the Japanese code.
  • The KF94/KMOEL is the Korean code.
  • The FFP2 is the European Union & United Kingdom code.
  
  If you are interested in our masks’ test results, feel free to ask our team on chat.
  
  We will always be honest with what you are buying.
• “Why do the KN95 seem to have holes in them?”
  Don't worry, those aren't holes! They're simply where the mask's fabric layers are fused together with heat. This creates a strong seal while still allowing you to breathe comfortably.
• “Tell me more about the thickness level for the masks?”
  While thicker masks might seem better, our efficient design achieves over 95% filtration (as shown on our page) with a comfortable, breathable thickness.
  
  Thicker masks can be harder to breathe through and heavier to wear, especially for all-day use. We prioritize a balance of comfort, weight, and effective filtration.
• “Do your KN95 masks really have 95% filtration?”
  According to the lab results we receive from our manufacturers, our KN95 masks have filtration above 95%. If interested, just let us know through Live Chat or email us and we’ll be happy to share them.
• “How long do you recommend wearing the KN95 masks?”
  The masks are suggested for one-time use, disposable. Please see the CDC's recommendations for usage.
• “Why do your KN95 masks say they’re for 'non-medical use'?”
  In the US, FDA-approved manufacturers cannot claim "for medical use" on packaging unless they have specific FDA approval. China, the sole manufacturer of KN95s, restricts exports with "for medical use" labeling unless the factory is on the specific CDC Appendix A list.
  
  If you see KN95 masks with FDA or CE logos claiming "for medical use" from other vendors, be cautious. These might be counterfeit products.

VI. FDA Approved or Registered

• “Are your face masks FDA and CE-approved or registered?”
  Great question! Currently, our manufacturer for KN95 and 3-PLY masks is FDA-registered. We can provide documents upon request through email.
  
  For FDA-registered manufacturers, in order to pass customs and import their products into the US they cannot claim "for medical use" on the packaging until they are approved by the FDA.
  
  In case you need some masks approved for medical use, our newest N95 masks are NIOSH certified.
  
  Sign up for our newsletter (if you haven’t yet) to stay updated on new launches, updates, and many sales and special discounts we'll have!

VII. Payment Modes

• “What forms of payment do you accept?”
  We currently accept all major Credit/Debit Cards such as Visa, MasterCard, Amex, etc. You can also process payment through Apple Pay, PayPal, and Google Pay.
  
  For Wire Transfers and ACH payments, contact us through Live Chat!

VIII. Shipping

• Important Shipping Notice: We aim to process every single order within 24 - 48 business hours. The estimated time of arrival (ETA) shared during checkout will consider these processing hours.
  
  Reach out to our live chat for any questions and concerns.

IX. Delivery Turnaround Times (TAT) and Concerns

• “I’m having delivery issues!”
  Due to the fluctuating package volumes, the carrier may sometimes experience delays. Since we aim to release your order within 48 business hours from our warehouse in Carrollton, TX., if your order is not received within the promised ETA, please contact our customer service team through any of our platforms.
• “How soon will I get my order?“
  We ship very fast! We try to process and ship your order within 24 - 48 business hours and then it's handed off to the shipping carriers. Orders within the US will usually arrive within 5-10 business days depending on the shipping option selected during checkout.

X. Changing Order Quantity

• Unfortunately, once your order is processed, we are unable to modify quantities or billing information. If your order hasn’t been shipped, please contact our customer service team to assist you with a cancellation.

XI. Cancellations, Returns, and Refunds

• To learn about our return and refund policy, please click here.

XII. Pricing

• "I'm skeptical about your prices, why are they so low?"
  Our mission is to provide affordable wellness products! There are many middlemen, scammers, and profit-hungry companies driving up the costs for products that are essential to the safety of our lives. We aim to help the everyday customer get quality, affordable products by cutting through price gouging and sourcing directly from local and international manufacturers.

XIII. Wholesale, Distribution, and International Shipping

• "I want to help you help others, do you work with wholesalers and distributors or help with sourcing products?"
  Yes! Head over to this link to see more information on our distributor and sourcing program.
• “I need to place a really big order; how much can you fill?”
  We can fulfill orders in high volumes. Please reach out via Live Chat if you have large quantity orders and we’ll always give you a realistic & honest view of our inventory count, time of arrival, and bulk pricing.
• “Does WellBefore ship to Canada?”
  Yes, we ship orders within 48 business hours to all provinces within Canada!