Delivery Guarantee Terms and Conditions
1. Introduction This Delivery Guarantee provides coverage for items that are lost, stolen, or damaged during transit from WellBefore to the shipping address provided by the customer.
2. Coverage
- 2.1 Lost Items: Coverage applies to items that have not arrived at the destination within 2 business days from the promised delivery date and are confirmed lost by the carrier.
- 2.2 Stolen Items: Coverage applies to items that are confirmed as delivered by the carrier, 2 business days have elapsed since the promised delivery date and are reported as not received by the customer.
- 2.3 Damaged Items: Coverage applies to items that are received in a damaged condition, where damage occurred during transit.
3. Claim Process
- 3.1 Reporting: Claims must be reported within 14 days of the promised delivery date (for lost items) or within 14 days of the receipt of the damaged items.
- 3.2 Documentation: Customers are required to provide proof of damage (e.g., photographs) or non-delivery (e.g., police report for stolen items as required by WellBefore when applicable) as part of the claim process.
- 3.3 Investigation: WellBefore reserves the right to investigate claims, which may include contacting the carrier and verifying information with the customer.
4. Compensation
- 4.1 Refund or Replacement: Valid claims will be compensated by replacement of the item, at the discretion of WellBefore.
- 4.2 Limitation of Liability: The maximum liability for any claim under this Guarantee shall not exceed the purchase price of the item.
5. Exclusions This Guarantee does not cover:
- 5.1 Delivery Delays: Delays in delivery due to carrier issues, weather conditions, or other factors outside of WellBefore's control.
- 5.2 Incorrect Address: Items shipped to an incorrect address provided by the customer.
6. Fees
- 6.1 Guarantee Fee: The fee for this Guarantee is provided at the time of checkout and is non-refundable.
7. Limitations
- 7.1 Limitations: The Guarantee must be purchased at the time of the order and cannot be added retrospectively.
- 7.2 Limit per Order: The Guarantee applies to a maximum of one (1) reshipment per order.
8. Changes to Terms WellBefore reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting to our website.
9. Governing Law This Guarantee shall be governed by the laws of the State of Texas.
10. Contact Information For any queries or claims related to the Delivery Guarantee, you can reach out to WellBefore’s Customer Service in the following ways:
- Live Chat: Get immediate assistance by using the live chat feature available on our website.
- Email Support: Contact us at support@wellbefore.com for inquiries, and we will respond as promptly as possible.
- Phone or Text Support: Call us or text us at 214-416-9009.